UTAPI - tracking limited availability (parcel-uk only)

Minor incident Shipment Tracking - Unified Shipment Tracking - Unified (Push)
18.09.2024 15:31 CEST · 1 week, 18 hours, 2 minutes

Updates

Resolved

We are pleased to inform you that the backlog has been successfully processed as of 21:30 CET 25th Sep. . All outstanding shipments have been addressed, and tracking is now up to date.

Thank you for your patience and cooperation.

September 26, 2024 · 09:29 CEST
Update

We would like to inform you that the recent issues have been successfully resolved. However, we are currently experiencing a backlog in processing shipment tracking data. As a result, there may be instances where shipment information is not available or is not updated in a timely manner.

We want to assure you that our teams are working diligently to clear this backlog as quickly as possible. We apologize for any inconvenience this may cause and understand the importance of timely and accurate tracking information for your business operations.

Rest assured, we will notify you as soon as the backlog has been cleared and normal tracking services have been restored. In the meantime, if you have any urgent inquiries regarding your shipments, we recommend reaching out to our customer service team who will be happy to assist you.

Thank you for your understanding and patience during this time. We appreciate your continued support and apologize for any disruption caused.

September 25, 2024 · 13:12 CEST
Issue

We regret to inform you that our shipment tracking system for the “Parcel_UK” service is currently experiencing an outage. This may result in delays or temporary unavailability of tracking updates for “parcel_uk” shipments.

Please note that all other services are fully operational and not affected by this outage.

Our technical team is working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding.

For any urgent assistance, please contact our customer support team.

September 18, 2024 · 15:31 CEST

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